Question 1

What does it cost to use Whydonate?

Accepted Answer

Whydonate is free and charges 0% platform fees, no sign-up fees and no monthly costs. Whydonate is therefore the most affordable donation platform.

Whydonate's payment provider charges a fee for payment processing. These costs are passed on to the recipient of the donations and are as follows: 1.9% + € 0.25 per donation. These are the average costs for payment processing of all available payment methods.
To continue to offer the Whydonate platform for free, the donor is asked for a voluntary tip.
If you prefer not to show a tip option to the donor, you can also remove it from the donation form.

Question 2

When will the donations be paid out?

Accepted Answer

The donations are automatically paid out on the first working day of the month. You can also have the donations paid out immediately. You will find this option on the balance page after logging into your account. The payouts are made by Online Payment Platform. Depending on your bank, it can take up to 2 business days longer for the money to arrive.

Users can simply Create A Fundraiser and immediately start receiving their donations. Meanwhile, users have to verify their bank account and identity. Once approved, users will be able to receive their donations.

Donations where a payment method with a chargeback risk was used, such as Direct Debit, PayPal or Credit Card, will not be released for payout until 30 days have passed.

Online Payment Platform is only accepted when the transitions take place from The European Economic Area (EEA) countries.

|| Find here if your country is an EEA country - Does WhyDonate operate in my country?

| Tip: On the 'Balance sheet' in your account, you can see exactly which amount still has to be paid out.

Question 3

Do I have to pay taxes on the donations received?

Accepted Answer

In most cases, receiving donations is tax-free, but there are cases you have to pay taxes on the donations received. The amount and the relationship with the donor are matters that determine whether you should pay tax on your donation or not. Every country has different tax laws. So contact the tax authorities of your country to have more clarity. According to Dutch Tax Rules - If you receive multiple donations in 1 year, then you do not have to add these donations together if you receive them from different people.

There are 2 exceptions to this rule. Add the donations together if:

The donors or the recipients are partners
The donors are your parents, even if they are divorced

Find out if the donors or recipients are partners? Then go to the Partners page.

| Tip: Do you have doubt whether you should pay tax on the donations received? Then contact the tax authorities.

Question 4

What happens if I don't collect my donation target amount?

Accepted Answer

We will always pay you all the donations you have received, even if you don’t reach your target amount. We, of course, hope and help you to reach your goal!

Question 5

Enable/disable connected (team) fundraisers

Accepted Answer

Turning connected (team) fundraising on and off

In addition to a standard fundraiser, you can also create an umbrella team or event fundraiser. This means that others can link their own fundraiser to the team or event fundraiser. The donations from the linked fundraisers are all added together to the team or event fundraiser. You can turn this feature on or off on any fundraising page.

** Turning connected fundraisers on and off **

Go to the fundraiser of which you want to change the setting (make sure you are logged in to your account)
Click on the pencil icon next to the title and description
Activate or deactivate the 'Allow connected fundraisers'

Question 6

How can I register a new goal?

Accepted Answer

On WhyDonate, it is easy to register a cause and receive donations. It does not matter whether it is a private or organisational goal. You start by registering your cause on WhyDonate. After completing all the steps, your fundraising page will appear directly on WhyDonate, and you can receive donations. Click on the link below to add your goal.

|| Add a new goal (https://whydonate.nl/en/account/register)

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